Shipping & Returns
Quick answers on shipping and returns. Full details are in our Shipping Policy and Refund Policy.
Shipping
- Processing: orders ship within 1–2 business days (Monday to Friday).
- Rates and delivery times: calculated at checkout based on your address and shipping method.
- Tracking: emailed to you as soon as your order ships.
- Free tanning mitt: if your order qualifies, it ships in the same box.
Returns
- 30 days from delivery to request a return.
- Items must be unworn, unwashed and in original condition, tags attached, and free of spray-tan or self-tanner transfer.
- Return shipping is paid by the customer. Original shipping is non-refundable.
- Free gifts (including the tanning mitt) and final-sale items can't be returned.
- Need a different size or color? Return the original for a refund and place a new order.
Damaged or wrong item?
Contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.
Start a return or ask a question
Email support@shopauliv.com with your order number, or call/text (417) 281-4176.
