Shipping policy

Every AULIV order is packed with care and ships fast.

Processing time

Orders are processed within 1–2 business days, Monday to Friday, excluding holidays. Processing means we confirm your order, pick and pack it, and hand it to the carrier. Orders placed on weekends or holidays are processed the next business day.

Shipping rates and delivery times

Shipping rates and delivery estimates are calculated at checkout, based on your address and the shipping method you choose. Delivery time is counted from when your order ships, not when it's placed.

Tracking

Once your order ships, you'll get an email with your tracking number.

Free tanning mitt

If your order qualifies for our launch offer (first 100 orders, while supplies last), your mitt ships in the same package.

Address changes

Please double-check your shipping address at checkout. Need to change it? Contact us as soon as possible. Once an order has shipped, we can't change the address.

Lost, late or damaged packages

If your package is lost, arrives damaged or tracking hasn't updated in several days, contact us within 7 days of the expected delivery date and we'll help sort it out.

Questions

Email support@shopauliv.com or call/text (417) 281-4176.